FREQUENTLY ASKED QUESTIONS (FAQ)

Need Help? We're Here to Assist You!

Welcome to our help page! We're here to provide you with the assistance you need. Below, you'll find answers to some common questions:

1. How do I place an order?

To place an order, simply browse our selection of beautiful blooms and click on the bouquet you'd like to purchase. Select any customization options, such as size or color, and click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order.

2. What are your delivery options?

We offer several delivery options to suit your needs. During the checkout process, you can choose from same-day delivery or regular delivery. Please note that additional fees may apply for same-day delivery.

3. Can I include a personalized message with my order?

Absolutely! When placing your order, you'll have the option to include a personalized message. Simply type your message in the designated field, and we'll make sure it's included with your bouquet.

4. What is your return policy?

We take pride in providing fresh and beautiful flowers. If you're not satisfied with your purchase, please contact us within 24 hours of receiving your order. We'll work with you to resolve any issues and ensure your satisfaction.

5. How can I contact customer support?

If you have any questions, concerns, or need further assistance, our customer support team is here to help. You can reach us via email at wecare@burkittsfloral.ca or by calling our store at 1-306-764-3488. We're available during business hours to assist you.

We hope this information helps! If you have any other questions, please don't hesitate to reach out to us. We're dedicated to making your flower shopping experience a blooming success!